FAQ

Orders

At this time, we only accept orders by email and through our website.

We generally promise delivery within two weeks. Should unforeseen stock issues arise, we
commit to deliver your Cremono within six weeks or refund your money.

Products

Cremono’s “Wear & Place” products are shipped in a beautiful decorative box which is ideal for the presentation of your personalized spiritual icon and as a gift to those you love most.

Please be in contact with our customer service department by email and a new product will be
shipped to your address. We ask you to send a photograph of the damaged item so that we can
verify the damage and improve our shipping process. We take no responsibility for damage
related to the reuse of the adhesive patches that attach the product to the wall.

Unfortunately, our products are made to order and customized to your personal requirements.
As such, it is not possible to cancel a finalized order.

Because our items are made according to each customer’s wishes, it’s not possible to return an
item.

Shipping

We ship to most international locations. If you have any difficulties, please check the shipping cost to your specific location via customer service.

Cost of delivery is included in the price of the product, but express delivery incurs an extra cost, depending on the shipping location. Please contact customer service if you need express delivery.

Generally, in 10-12 working days (approximately 2 weeks). Sometimes, mainly due shipping it can takes up to 6 weeks.

Installation & Care

  • Applicable for Lintel Cross & Upper Cross
  • Decide where and how you want to place your Cremono.
  • Clean the area and dry it completely to ensure that the adhesive strips adhere well
  • Peel off the glue patch on the back.
  • Snap the product to location you selected.
  • Hold it for a few seconds until the glue sticks.

Clean your decorative cross gently, with a dry cloth. To avoid injury, if the tempered glass is cracked or broken, kindly distance yourself from the cross and place it in a secure location